Refund policy
Exchange and Return Policy
Return Period: We accept returns within 30 days of receiving the product.
Items Eligible for Return:
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Non-Personalized Products:
- We accept returns of non-personalized products that are in their original condition, unused, with all tags and packaging intact.
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Defective Products:
- If you receive a defective product or one that does not match the specifications of your order, we offer a refund or exchange at no additional cost.
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Pet Care Items:
- Pet care products, such as shampoos and treatments, must be unopened to be eligible for return. If an opened product is defective, please contact us for assistance.
Items Not Eligible for Return:
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Personalized Products:
- Custom-made or personalized products are not eligible for return, except in cases of defects or when they do not match the agreed specifications.
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Used Products:
- Items that have been used or are not in their original condition cannot be returned.
Return Process:
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Initiating a Return: To start a return, please contact us via email at [youremail@domain.com] with your order number and reason for the return.
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Instructions: You will receive instructions on how to proceed with the return and, if applicable, a shipping label.
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Refund: Once we receive the returned item and confirm its condition, we will process your refund within 7 business days.
Contact:
If you have any questions about our exchange and return policy, please reach out to our customer service team at sac@mundoanimalito.com.br
Attention:
The above policy is currently only accepted in the following countries: United States, Canada, Australia, New Zealand and the United Kingdom.